Privacy Policy

Last updated on November 23, 2023

Introduction

Your privacy matters to us at Avinova (“We”). This Privacy Policy (“Policy”) is designed to inform you about our measures and practices regarding privacy and the protection of personal information. It also aims to inform you about how we collect, use, and disclose your personal information. Finally, this policy is intended to inform you of your obligations when interacting with our website https://avinova.ca (“Site”), whether on a computer, digital tablet, mobile phone, or any other device or platform.

Please read this Policy carefully. By using our Site, you agree to the terms of this privacy policy. Otherwise, do not use our platform.

By providing us with your personal information, you consent to us collecting and using it as outlined in this policy, which may be modified at any time without notice. If you continue to use our platform after such changes take effect, you will be deemed to have accepted these changes.

The current version of the privacy policy is available on our platform, and its effective date is indicated at the top of the Policy page.

Summary

Collection of Personal Information
Personal Information We Collect
Use of Your Personal Information
Disclosure to Third Parties
Retention of Personal Information
Security
Your Rights
Contact Us
Designated Person Responsible for Personal Information
Third-Party Services and Websites
Hosting and Storage
Personal Information of Minors

1. Collection of Personal Information

We collect the personal information you voluntarily provide when you fill out a form or communicate with us by email or phone. We collect, use, and disclose your personal information with your consent or as permitted or required by law. If you choose to provide us with personal information, it signifies your consent to the collection, use, and disclosure of your personal information as outlined in this Policy.

2. Personal Information collected

We only collect personal information that is strictly necessary for the purposes pursued. Specifically, when you access, visit, or use the Site, we may collect the following data:

Browsing activity: Information related to your browsing activity or the device you use, such as your IP address, the unique identifier of your digital tablet or smartphone, the operating system you use, the type of browser you use, your history, your browsing behavior on our platform, including the location and time you visited our platform, the features used, and the sections viewed. This Browsing Information may be shared in a de-personalized and aggregated manner with authorized third parties we collaborate with, such as advertisers, content partners. Authorized third parties are only informed that you may be part of a group targeted by specific content or advertising. Authorized third parties are required to respect the confidentiality of your data under the law.
We may also collect personal information about you from external sources, with your consent or without your consent if the law permits. This personal information may include your first and last name, email address, phone number, postal address, contact information, and any information you have provided to us declaratively.
“Contact Us”: Whether by phone, form, email, or a message sent through our Site, we may collect your name, first name, email address, the subject of the message, and any other information you provide to us.
You can withdraw your consent to the collection, use, or disclosure of your personal information at any time using the contact details in the “Contact Us” section below.
Automatically collected data: We also use cookie data or similar technologies such as pixels, tags, or beacons (collectively “cookies”) to identify the computer or mobile device and record your preferences and other data. Cookies do not damage the hard drive but facilitate, for example, the retrieval of preferences, the pre-filling of certain fields, and the adaptation of the content of services on the visited Site. This data helps improve the ergonomics and services based on your interests. Cookies can be persistent, meaning they remain on your device between browsing sessions for a given maximum period. They can also be temporary or session cookies, which are deleted when a browsing session ends. In any case, we will only retain cookies for the time necessary to achieve the relevant objectives stated in this privacy policy.
When information is collected for statistical purposes, we may use Google Analytics. Google Analytics uses cookies to collect aggregated statistical data to analyze how users use our platform. These cookies are used to store non-personally identifiable data. If you do not want to transmit information to Google Analytics, you can choose to disable the use of your data by using the Google Analytics Opt-out Browser Add-on. For more information about Google Analytics and its privacy policy, please review their privacy policy.
If you configure your browser to warn you before accepting cookies, you will receive a warning message for each cookie. You can disable or delete cookies by configuring your browser for this purpose. However, if you disable or delete cookies, some features or parts of the website may not function properly.

3. Use of Your Personal Information

We use your personal information to:

Provide you with the information you want to obtain.
Process your requests properly.
Prevent errors and fraud.
Establish and maintain our business relationship with you.
Communicate with you when you submit questions, comments, or suggestions.
Comply with legal requirements. We may also use the information we have collected to add personalized elements to our services or to plan content more appropriately based on your interest. We and our partners may also use your information to present you with content that may be of interest to you, within the limits permitted by applicable laws.

4. Disclosure to Third Parties

To the extent possible, although we try to avoid disclosing your personal information to third parties, such sharing may occur. Primarily, we disclose your information to our service providers. Indeed, we rely on third-party service providers to perform various services on our behalf. These trusted third parties help us operate our website, conduct our business, or serve you, as long as these parties agree to keep this information confidential. If we provide your personal information to third-party service providers, we take reasonable steps to ensure that the rules set out in this Policy are followed and that these third parties provide sufficient guarantees regarding the implementation of appropriate security measures, and that your personal information is used only for the purposes for which it was provided. When our service providers no longer need your personal information for these limited purposes, we ask them to destroy this data. In certain circumstances, we may allow our service providers to retain aggregated, anonymized, or statistical data that does not identify you. We do not authorize third-party service providers to disclose your personal information to unauthorized third parties or to use it for their own marketing purposes. In addition, we may use and disclose your personal information when we believe such use or disclosure is authorized, necessary, or appropriate:

Under applicable law, including laws outside your country of residence.
To comply with legal proceedings.
To respond to requests from public and governmental authorities, including public and governmental authorities outside your country of residence.
To protect our business or those of our affiliated or subsidiary companies.
To protect our rights, privacy, security, property, or those of our affiliated companies, yours, or those of third parties.
To allow us to enforce available remedies or limit the damages we may suffer. In addition, we may transfer your personal information and other data to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other transfer of all or part of our business, brands, affiliated companies, subsidiaries, or other assets.

5. Retention of Personal Information

We retain the personal information collected in accordance with the policy, and only for the time necessary to achieve the purposes for which it was collected, or to comply with our legal or regulatory obligations. Once the collection objectives are accomplished, we destroy your personal information. If you have further questions about this, you can contact us using the contact details in the “Contact Us” section of this policy.

6. Security

We have implemented physical, organizational, contractual, and technological security measures to protect your personal information. We have taken steps to ensure that only employees who need to access your personal information in the course of their duties have access to it. Despite the measures described above, no method of transmitting or storing data is 100% secure or free of errors. Unfortunately, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the data security you provided to us has been compromised), please contact us immediately using the contact details in the “Contact Us” section below.

7. Your Rights

Upon written request, you can access the personal information we hold about you and, if necessary, request that necessary corrections be made, as allowed or required by law. In such a case, however, you may no longer be able to access certain features in whole or in part. To make a request to delete your personal data, please contact us at the contact details indicated below in the “Contact Us” section.

8. Contact Us

To exercise your rights described above, or if you have any questions or comments about this policy, contact us at the email address info@avinova.ca

Or write to us at our postal address:

Avinova Inc.

4422A Louis-B. Mayer

Laval, Quebec

Canada

H7T 1G5

We will respond to any request for access or correction promptly within 30 business days from the date of receipt of a written request. In the event of a refusal to provide or correct information, we will provide you with the reasons for the refusal and the articles of the applicable law that support the refusal, subject to restrictions provided by law, and inform you of your remedies. If we refuse to correct your personal information, we will allow you to add written comments to your file regarding the personal information that has been refused correction. We will also retain the personal information that was the subject of a request for access or correction for as long as necessary to allow you to exhaust the remedies provided by law. If you would like more information on the protection of personal information on the Internet, we invite you to consult the platform of the Commission d’accès à l’information du Québec and that of the Office of the Privacy Commissioner of Canada.

9. Person Responsible for Personal Information

For any privacy incident involving personal information that presents a serious risk of harm, we invite you to contact: Elie Karam, elie.karam@avinova.ca

10. Third-Party Services and Websites

This Policy applies only to our Site and does not extend to websites, products, or services provided by third parties. We assume no responsibility for the privacy practices of these third parties. When you click on a link and leave our Site, the information exchanged from that point onward is no longer subject to Avinova’s privacy policy but to that of the private redirection site. As a precaution, we invite you to read the privacy policy of the relevant site.

11. Hosting and Storage

Your Personal Information is currently hosted in Quebec (Canada) but also in the United States with service providers. Your Personal Information hosted in the United States is subject to different privacy rules, as they are subject to locally applicable laws and may be disclosed to governments, courts, or law enforcement or regulatory agencies of that other country, in accordance with the laws in force in that country. However, our practices regarding your personal information will continue to be governed at all times by this privacy policy.

12. Personal Information of Minors

We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you must not provide us with your personal information without the consent of your parent or guardian. If you are a parent or guardian and discover that your child under the age of 18 has provided personal information without consent, you can notify us using the contact details in the “Contact Us” section below and request that we delete the personal information of that child from our systems.

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